Job description
Job Purpose:
The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.
Core Responsibilities:
- Provide first-level support for core applications such as CargoWise, NetSuite, and WMS
- Diagnose and resolve application tickets within IT SLA
- Log, track, and manage incidents through to resolution
- Escalate complex issues to vendors or internal technical teams when required
- Respond to user inquiries and requests in a timely manner
- Deliver training and guidance to end-users on application functionality
- Monitor application health, logs, and performance
- Apply patches, updates, and configuration changes as required
- Ensure integrations and scheduled jobs are running correctly
- Ensure compliance with IT regulations and operational standards
- Work closely with team members to resolve cross-functional issues
- Participate in application testing, upgrades, and deployment projects
- Identify opportunities to improve and optimize application usage
- Coordinate with external vendors to resolve application issues
- Follow up on tickets and ensure timely resolution
- Validate fixes and ensure quality of service delivery
- Investigate data inconsistencies across systems
- Perform root cause analysis on recurring issues
- Ensure data integrity between applications
- Maintain documentation for known issues and resolutions, application processes, and workflows
- Contribute to knowledge base and support procedures
Qualifications:
- Bachelor’s degree in computer science, information technology, or related field
- Proven experience in application support, IT helpdesk, or system administration
- Strong knowledge of enterprise applications such as ERP, WMS, TMS, or similar
- Understanding of ITIL process and service management practices
- Excellent problem-solving, communication, and documentation skills
- Experience with cloud-based applications and SaaS platforms
- Familiarity with Microsoft 365
- Experience with NetSuite, CargoWise, or similar systems
- Must be able to speak English sufficiently for work communication
Required Skills:
- Customer service orientation and collaboration mindset
- Ability to manage multiple priorities
- Fluent in Thai and English, both written and spoken
- Project management skills
- Ability to work cross-functionally (IT, Finance, Operations, HR)
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!