Job description

You will join our local onsite support team, dedicated to handling incidents and requests requiring an onsite presence, as well as providing remote support using advanced tools. The team specializes in deep troubleshooting and collaborates with various product teams to resolve complex issues. As an Technician, you will work across multiple technical domains, supporting both hardware and software to enhance business productivity for enterprise users.

Your Missions

• Always work onsite to deliver direct support to enterprise users
• Provide local hardware enterprise support
• Provide local software enterprise support
• Participate in digital development within the enterprise support area
• Manage conference room setup and provide conference room support
• Onboard new joiners and ensure seamless integration
• Manage printer solutions and provide printer-related support
• Collaborate on solutions with Original Equipment Manufacturers (OEMs)

Your Profile

• Experience in Windows 10/11, macOS, iOS, and Android support
• Proficiency with cloud services, Office 365, and Azure
• Expertise in onsite hardware and software enterprise support, including AV equipment
• Experience in digital development and conference room setup/support
• Ability to manage printer solutions, server, print management, and device control center
• Proven collaboration with OEMs and experience in onsite/remote support
• Experience with ServiceNow Incident, Request, Change, and Problem management
• Understanding of DevOps, IT operations, and security lifecycle
• Expertise in Intune, end-user experience, and network services
• Effective handling of high-priority requests and escalation of issues
• Strong communication, collaboration, and analytical skills
• Commitment to improving user satisfaction and service development
• Proactive in knowledge base improvements and incident analysis
• Capable of troubleshooting and servicing technical equipment
• Flexible and adaptable to changing schedules
• English fluent. Swedish is a plus.

What We Offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!