Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career expectations in a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field, but above all, being an ambassador of our organization to clients, thanks to your interpersonal skills and ability to listen, in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
We are currently looking for an Helpdesk - L1 Support to be part of our dynamic team, in Gròjec.
🔥 Your responsibilities:
- Provide first-level technical support to end-users and clients
- Diagnose and resolve issues related to Linux operating systems
- Escalate unresolved incidents to higher-level support teams
- Monitor system performance and report anomalies
- Document troubleshooting steps and solutions in the knowledge base
- Assist with user account management and permissions on Linux systems
- Ensure timely and professional communication with users
- Collaborate with other IT teams to improve support processes
🎯 Your profile:
- Experience with Linux operating systems
- Experience in technical support or helpdesk environment
- Academic background: IT, Computer Science, or related field
- Fluent English. Additional languages are a plus.
- Experience with ticketing systems and remote support tools
- Experience with AI generative tools is a plus
- You have strong problem-solving and communication skills
💡 Why choose us?
- An international community with over 110 nationalities.
- An environment where trust is paramount: 70% of our leaders started their careers at the entry-level.
- A robust training system with our internal Academy and over 250 modules available.
- A dynamic workplace with regular events (afterworks, team buildings, etc.).
- Strong commitments to CSR, notably through our WeCare Together program.
Amaris Consulting is proud to promote diversity within its workforce and to create an inclusive work environment. We consider applications from all qualified individuals, regardless of gender, sexual orientation, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.