Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job description
Your missions
-
Deliver Trader Voice and Voice Recording services across multiple APAC locations
-
Manage and monitor voice and voice recording infrastructure, ensuring availability and compliance
-
Perform Level 1 and Level 2 troubleshooting for NICE NTR/NTR-X, VERINT VERBA, IPC Unigy, Cisco Voice, and MS Teams Voice
-
Carry out daily operational checks and maintain system readiness
-
Create operational, compliance, and senior management reports for voice recording systems
-
Collaborate globally with Voice Recording Operations teams to resolve incidents and share knowledge
-
Ensure adherence to internal controls, SLAs, and compliance regulations (e.g., MiFID, Dodd-Frank)
-
Manage technology lifecycle, including documentation, planning, and upgrades
-
Support project delivery for voice recording and trader voice system enhancements
Your profile
-
Experience with NICE NTR/NTR-X, NICE Fusion, and VERINT VERBA voice recording systems
-
General knowledge of IPC Unigy, Cisco CUCM, MS Teams Voice, and SBC (Oracle)
-
Experience in compliance-driven environments, preferably in financial services
-
Knowledge of Windows Server administration, NAS/SAN storage, SQL Server, and Microsoft Excel
-
Academic background: Bachelor’s degree in Computer Science, Engineering, or equivalent
-
CCNA or CCNA Voice certification preferred
-
Fluent English. Other APAC languages are a plus.
-
You have an ability to work in a global team and adapt quickly to new technologies
What we offer
-
An international community bringing together 110+ different nationalities
-
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
-
A robust training system with our internal Academy and 250+ available modules
-
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
-
Strong commitments to CSR, notably through participation in our WeCare Together program
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
#LI-JX1