Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job description
Take your career to the next level with Amaris Consulting as an Process Analyst - Spain. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by improving monitoring infrastructure. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
✍️ WHAT WOULD YOU NEED? ✍️
- ITIL 4 Foundation Certification (mandatory).
- ITIL 4 Managing Professional or certifications focused on problem management or continuous improvement.
- 4 to 6 years of experience in process analysis and IT service management.
- Minimum 2 years of practical experience managing processes under ITIL, with a focus on functional problem management.
- Strong knowledge of the ITIL 4 framework, particularly in problem management, incident management, and continuous improvement.
- Experience with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar.
- Ability to conduct root cause analysis (RCA) and propose functional solutions.
- Basic knowledge of analytical and functional reporting tools (preferred).
- Excellent analytical and problem-solving skills.
- Effective communication with functional teams, technical teams, and stakeholders.
- Strong organizational and prioritization skills to handle problems and projects simultaneously.
- Fluent in English and Spanish.
👉 WHAT WILL YOU DO? 👈
Process Management and Optimization:
- Design, implement, and optimize functional processes aligned with the ITIL 4 framework.
- Ensure efficient workflows for IT service management, meeting business objectives.
Problem Management (Functional Focus):
- Identify, log, and prioritize functional issues in IT systems and services.
- Conduct root cause analysis (RCA) for recurring problems, collaborating with both technical and functional teams.
- Ensure preventive and corrective solutions are implemented to avoid problem recurrence.
Incident Management and Continuous Improvement:
- Oversee and coordinate the proper execution of processes related to incidents and service requests.
- Propose functional improvements based on data-driven insights and performance metrics.
Documentation and Reporting:
- Create and maintain up-to-date functional documentation for processes and policies.
- Present reports on the status and performance of functional problems to management and key stakeholders.
Training and Coordination:
- Train functional users on ITIL best practices related to problem and incident management.
- Act as a liaison between functional and technical areas to ensure clear and effective communication.
🚀 WHY US? 🚀
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
- Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
- Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
- Take charge of your training with an annual personal budget and company-paid certifications.
- Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
- Benefit from our WeCare program, supporting employees in critical situations.
- Unleash your full potential, both professionally and personally
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.