Job description
Mantu is hiring a motivated Customer Success Manager for its brand Portalia at our Tunis office.
As a Customer Success Manager at PORTALIA, you will be the main point of contact for a portfolio of consultants engaged in various missions across our three client categories: internal (group), external, or referenced clients (such as SNCF).
Your role will involve guiding these consultants through every stage of their journey with us—from onboarding to offboarding. You will act as a trusted advisor and ambassador of PORTALIA, ensuring our consultants receive exceptional support and engagement throughout their employment.
Key Responsibilities:
- Consultant Portfolio Management:
- Oversee a portfolio of consultants under work contracts with PORTALIA, managing their experience from pre-onboarding through offboarding.
- Provide comprehensive support across various HR topics, such as contract management, payroll inquiries, mobility assistance, expense validation, and new mission allocations.
- Consultant Support & Accompaniment:
- Serve as the primary point of contact for consultants, offering timely and accurate guidance on all employment-related queries.
- Facilitate onboarding and pre-onboarding activities, ensuring that consultants are well-prepared and informed about their roles, internal tools, and company policies.
- Manage the offboarding process, ensuring all compliance and procedural requirements are met with direct supervision of the HR Department.
- Mission Oversight & Relationship Management:
- Monitor consultants' progress and performance during their mission assignments, maintaining regular communication to anticipate any potential end of mission, insatisfaction or departure.
- Foster strong relationships with consultants, actively engaging with them to ensure they feel supported and valued throughout their assignments.
- Actively track mission timelines and contract details to proactively manage renewals, extensions, or terminations.
- Community Engagement & Company Representation:
- Act as an ambassador of PORTALIA, ensuring that consultants feel connected to our company culture and values.
- Organize community events, networking opportunities, and other initiatives that enhance consultant engagement and foster a sense of belonging.
- Regularly gather feedback from consultants to improve support processes and contribute to PORTALIA's reputation as an employer of choice.
- Performance Tracking & Reporting:
- Achieve key performance indicators (KPIs) related to consultant engagement, mission follow-up, and satisfaction.
- Provide regular updates and reports to management on consultant satisfaction, mission progression, and community engagement initiatives.
- Collaborate with internal teams to improve HR processes, streamline support, and enhance the consultant experience.
Profile Requirement
Requirements:
- Master’s degree in Human Resources, Business Management, or a related field.
- Proven experience in customer success, account management, HR, or a similar role, ideally within an umbrella company or a consulting environment.
- Strong understanding of HR processes, employment contracts, payroll management, and consultant support.
- Excellent communication and interpersonal skills, with the ability to build trust and foster long-term relationships.
- Proactive problem-solving abilities and a customer-oriented approach.
Preferred Qualifications:
- Experience working in a portage salarial or similar structure.
- Familiarity with employment regulations and compliance requirements in the consulting or umbrella company sectors.
- Ability to work independently while contributing to a team-oriented environment.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!