Job description
We are looking for a student of business administration, finance, or a related field.
- Proficiency in Microsoft Office tools
- Attention to detail, ability to work in a team
- Positive attitude and willingness to learn
- English b2
Challenges of this position:
A Business account specialist is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. Here are five key functions of a Customer Success Specialist:
- Onboarding and Training:
- Guide new customers through the onboarding process, ensuring they understand how to use the product or service effectively.
- Provide training and resources to help customers maximize the value of the product, addressing any questions or concerns they may have during the initial stages.
- Customer Relationship Management:
- Build and nurture long-term relationships with customers, acting as their primary point of contact for any issues or needs.
- Maintain regular communication with customers to check in on their progress and satisfaction, fostering trust and loyalty.
- Proactive Support and Issue Resolution:
- Anticipate potential challenges or issues that customers may face and proactively offer solutions or workarounds.
- Address customer concerns or problems in a timely and effective manner, working with other teams to resolve technical or service-related issues.
- Product Adoption and Optimization:
- Monitor customer usage patterns to ensure they are fully utilizing the features and benefits of the product.
- Offer suggestions and strategies to help customers optimize their use of the product, ensuring they achieve the outcomes they expect and get the most value from the service.
- Customer Feedback and Advocacy:
- Gather feedback from customers about their experience with the product and relay this information to the product development, marketing, and sales teams to improve offerings.
- Advocate for the customer's needs within the company, ensuring that their voice is heard in decisions about product improvements and updates.
These functions help ensure that customers are successful, satisfied, and likely to continue using the company's products or services, which in turn drives customer retention and growth.
We are proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!