Job description
Mission Description:
- Provide onsite IT support across multiple office locations, ensuring timely resolution of technical issues.
- Collaborate with the IT team to manage and maintain IT infrastructure, including hardware, software, and network systems.
- Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
- Install, configure, and update software applications and operating systems.
- Conduct regular maintenance and updates on IT equipment to ensure optimal performance.
- Assist in the setup and support of video conferencing systems and other communication tools.
- Manage user accounts, permissions, and access rights in accordance with company policies.
- Document and track all support requests and resolutions using the IT service management system.
- Provide training and support to end-users on IT systems and applications.
- Ensure compliance with IT policies and procedures, including data security and backup protocols.
- Participate in IT projects and initiatives, providing onsite support and expertise as needed.
- Monitor and report on IT system performance, identifying areas for improvement and optimization.
Profile Requirement:
- Have more than 3 years of experience in IT support, preferably in a multisite environment.
- Strong knowledge of IT infrastructure, including hardware, software, and network systems.
- Proficient in troubleshooting and resolving technical issues related to desktops, laptops, printers, and mobile devices.
- Experience with installing, configuring, and updating software applications and operating systems.
- Familiar with IT service management tools and practices.
- Excellent communication and interpersonal skills, with the ability to work effectively with end-users and IT team members.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Proficient in English.
- Ability to travel to different office locations as required.
- Certification in IT support or related fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!