Level 2 Production Support (Security)

Job description

 

Mission Description: 

• Proactively monitor, manage, and improve the availability and performance of production environments, covering presentation, application, and infrastructure layers.
• Manage the capacity of production applications to ensure optimal performance.
• Handle Incident and Problem Management by conducting analysis of major and critical incidents.
• Identify and implement tactical or strategic improvements to reduce the number of ongoing incidents.
• Manage Change Management processes to ensure all changes to the production environment are planned and executed in a controlled manner.
• Ensure the quality of changes within the production environments, ensuring that changes raised are of sufficient standard in terms of technical and planning detail.
• Work cooperatively with other team members to ensure adherence to processes and procedures.
• Request training to improve knowledge when needed.
• Apply own initiative within acceptable risk levels and escalate when in doubt.
• Follow user service guidelines if the position is user-facing.
• Escalate risks/issues to the team manager.
• Minimize operational failure by implementing regular controls and ensuring appropriate escalation to management.
• Contribute directly to the operational permanent control framework.

Profile Requirement: 

• Possess a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Have 5+ years of experience in production support or a related role.
• Demonstrate proficiency in Web SSO solutions.
• Show experience with SOA security
• Have experience with autoprovisioning tools such as BMC ControlSA, Sailpoint, or Forgerock.
• Understand LDAP, Kerberos, SSL/TLS, PKI, GSS-API, and SPNEGO.
• Be familiar with oAuth2 and OpenIDConnect.
• Know security models for web applications.
• Understand infrastructure standards for network load balancers, servers, networks, and storage.
• Have an automation mindset with experience in using tools like Ansible.
• Possess scripting skills using Python/JS or shell.
• Have experience in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS.
• Exhibit proven logical and methodical problem analysis and troubleshooting skills.
• Experience working with an industry-recognized service desk and project management toolset.
• Be a clear communicator in both written and oral forms.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!