Job description
Take your career to the next level with Amaris Consulting as an IT Problem Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
✍️ WHAT WOULD YOU NEED? ✍️
- At least 2 years of experience as a Technical ITSM Problem Manager or in similar roles.
- Proficiency with ITIL frameworks and related ITSM software.
- Experience with incident and problem management processes.
- Experience with root cause analysis.
- English and Spanish Fluent.
👉 WHAT WILL YOU DO? 👈
- Identify and analyze problems within IT services and infrastructure.
- Assess the impact and urgency of issues to prioritize resolution efforts.
- Plan and manage problem resolution processes, ensuring root cause analysis and permanent solutions.
- Collaborate with technical teams to implement and document problem resolutions.
- Gather feedback from stakeholders to improve ITSM processes and reduce future incidents.
🚀 WHY US? 🚀
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
- Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
- Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
- Take charge of your training with an annual personal budget and company-paid certifications.
- Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
- Benefit from our WeCare program, supporting employees in critical situations.
- Unleash your full potential, both professionally and personally
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!