Job description
As a Helpdesk Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing first-level support, troubleshooting technical issues, and maintaining a high level of customer satisfaction. Your key responsibilities will include:
- Responding to client inquiries via phone, email, and chat.
- Diagnosing and resolving hardware and software issues.
- Managing and prioritizing support tickets to ensure timely resolution.
- Documenting interactions and solutions in the ticketing system.
- Collaborating with IT team members to escalate and resolve complex issues.
- Assisting in the setup and configuration of new hardware and software.
- Providing guidance and training to clients on IT systems and applications.
- Keeping up-to-date with company products, services, and best practices.
🎯About You
- A minimum of 1 year of experience in a helpdesk or technical support role.
- Fluency in English and French (both written and spoken).
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
- Proficiency with Windows and macOS operating systems.
- Familiarity with ITIL practices and ticketing systems is a plus.
- The ability to multitask and prioritize tasks in a fast-paced environment.
- A customer-focused mindset with a commitment to providing excellent service.
🚀 Advantages:
- An international learning environment
- Extensive training and certifications.
- A R&D laboratory where you can develop your skills on innovative projects.
- The opportunity to bring new ideas to develop a thriving business.
- Individual coaching and mentoring, as well as the chance to learn from experts for your professional and personal growth.
- An attractive, tailor-made, and evolving career path.
💡 We are an independent company that values:
- Agility: thrive in a flexible, dynamic, and stimulating environment.
- International scope: enjoy daily international exchanges and numerous mobility opportunities in over 60 countries.
- Intrapreneurship: engage in related topics or develop your own Business Unit.
- Attentive management: with a limited number of consultants, your manager will adapt to your profile and support you throughout your professional journey.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!