Helpdesk Technician - F/H/X

Job description

We are seeking a dynamic Infrastructure Support/Helpdesk Technician to provide essential IT support for end-users, troubleshooting laptops, printers, mobile devices, and managing basic network and videoconferencing systems.

🔥Responsibilities :

• Provide IT support to end-users, including assistance with laptops, printers, mobile phones, and basic network troubleshooting.
• Set up and configure laptops for employees, ensuring they are ready for use, and perform basic troubleshooting when issues arise.
• Support video conferencing systems, ensuring smooth operations for virtual meetings.
• Participate in both ongoing support projects and transformation initiatives within the IT department.
• Ensure timely and efficient handling of IT service requests and incidents, with a focus on user satisfaction.
• Assist in basic network troubleshooting and maintenance to ensure stable and secure connectivity.
• Troubleshoot and resolve basic technical issues related to hardware and software.
• Collaborate with the IT team to ensure that all systems are up-to-date and functioning properly.
• Manage and prioritize multiple support requests in a dynamic work environment.
• Contribute to continuous improvement initiatives within the IT support processes.

 

🎯 Your Profile :

• 1-3 years of experience in IT support or a related field, with a focus on end-user assistance.
• Solid understanding of basic IT support for laptops, printers, mobile phones, networks, and video conferencing tools.
• Experience in preparing and troubleshooting laptops for a diverse user base.
• Ability to work independently as well as part of a team in a fast-paced.
• Detail-oriented with strong problem-solving skills and the ability to manage multiple tasks effectively.
• Adaptability to both daily support tasks and involvement in transformation projects.
• Customer-oriented mindset with a focus on delivering high-quality IT support services.
• Immediate availability to start.
• Strong communication skills in English and Czech (or Slovak), both written and spoken.
• You are fluent in English and have an excellent level of Czech.

Location: Prague, hybrid work environment.

 

💡 Our Company Culture:

• Agility: Evolving in a flexible, dynamic, and stimulating environment.
• International: Benefit from international collaborations and numerous mobility opportunities.
• Intrapreneurship: Getting involved in parallel initiatives or developing your own Business Unit.
• Listening Management: Receive personalized support throughout your professional journey

 

Amaris Consulting is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!