Customer Service Representative - German Speaker

La Louvière, Brussels
Permanent Job
German, English, French

Job description

Job Description

Our company, Amaris Consulting, is looking for a Customer Service Representative with 4 to 6 years of experience to join our team. This position is based in Belgium and offers a permanent contract.

Mission Description

Are you a skilled communicator with a passion for ensuring customer satisfaction? Amaris Consulting's Customer Service division is currently seeking a dynamic and experienced Customer Service Representative to join our team. This isn't just a job; it's an opportunity to thrive and develop in a supportive and stimulating environment.

Mission Responsibilities

  • Direct Reporting: Work closely with Customer Service Manager to ensure smooth operations and effective customer service.
  • Customer-Centric: Act as the central point of contact between our customers and the organization, focusing on delivering exceptional customer satisfaction.

  • Efficient Communication: Guarantee efficient communication with customers to address inquiries, resolve issues, and maintain strong relationships.

  • Autonomous Customer Portfolio Management: Take ownership of your portfolio, including order intake, order follow-up, dispatch, claim management, and overdue settlement.

About You

  • Experience: 3-5 years of experience in Customer Service.
  • Language Skills: Fluency in French and German is essential.

  • Client Focus: A genuine passion for understanding and meeting customer needs.

  • Communication Skills: A natural communicator with excellent interpersonal skills.

What can you expect?

Do you want to be part of a team where everyone has a say? Do you want to join a fast-moving environment with many opportunities for career development?Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.


Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!

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Avg. response time: 72h
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